Support

Need help with the SixTen app? We're here for you.

Contact Us

For questions, issues, or feedback regarding the SixTen mobile app, please reach out to us:

• Email: Coriolis
• Contact form: https://610stompers.com/contact

Common Questions

I forgot my password

On the login screen, tap "Forgot Password". Enter your email address and we will send you a reset code. Enter the code along with your new password to regain access to your account.

I'm not receiving push notifications

Make sure notifications are enabled for the SixTen app in your device settings. On iOS go to Settings → Notifications → SixTen and ensure notifications are allowed.

I'm not receiving notifications when the app is closed

If you stop receiving notifications after closing the app, your device's battery optimization settings may be blocking background activity. Follow the steps below for your device:

iPhone (iOS):

• Go to Settings → General → Background App Refresh
• Make sure Background App Refresh is turned On
• Scroll down and ensure SixTen is also toggled on

Android:

• Go to Settings → Apps → SixTen
• Tap Battery
• Select Unrestricted (not "Optimized" or "Restricted")
• This allows the app to receive notifications in the background even when not in use

Samsung devices (additional step):

• Go to Settings → Battery and Device Care → Battery
• Tap Background usage limits
• Make sure SixTen is not listed under "Sleeping apps" or "Deep sleeping apps"
• If it is, tap it and remove it from that list

My profile information is incorrect

Log in to the app and navigate to My Profile from the menu to update your information.

I need to report a technical issue

Please contact us at the link above and describe the issue in as much detail as possible, including your device type and what you were doing when the problem occurred.

About SixTen

SixTen is the official mobile app for the 610 Stompers community. For more information about the 610 Stompers, visit https://610stompers.com.